Frequently Asked Questions

Business Coaching

Is YOUR COACHING 1:1 or GROUP?

All coaching packages are 1:1 with me directly via live Zoom video calls. I do not offer cookie-cutter coaching! You will not be given generic advice, it is you, me and your business for each glorious session.

WHAT IF I NEED HELP BETWEEN SESSIONS?

Not a problem, you will have access to your own private client portal and can drop me a message at anytime during your programme or package.

I DON’T LIVE IN AUSTRALIA, WILL I BE ABLE TO WORK WITH YOU IN MY TIMEZONE?

I offer sessions suitable for all timezones so you can definitely work with me around your other commitments.

CAN I PAY IN INSTALLMENTS?

Yes, payment options are available for many of our products and services. Please note that unless specified otherwise, full payment must be received before a package can begin.

WHAT ABOUT REFUNDS?

Definitely not! We are all about taking action and getting results. Thinking about refunds implies that you don’t believe you will get results, and there isn’t any place for doubt on our journey together!

Mindset Success Coaching

WHAT IS RAPID TRANSFORMATIONAL THERAPY (RTT)?

Rapid Transformational Therapy™ founded by Marissa Peer, is therapy under hypnosis, it combines the best features of Hypnotherapy, NLP, Psychotherapy and Cognitive Behavioral Therapies to create a life changing therapy which is designed to give you a powerful breakthrough and create substantial change in your life.

WHAT IS HEARTHEALING™?

HeartHealing™ is a revolutionary advanced hypnotherapy technique that uncovers and resolves deep emotional blocks or trauma holding you back in life.

DO I NEED TO BOOK A 15 MINUTE DISCOVERY CALL BEFORE I BOOK A Package?

You can book a package with me straight away. However, if you have a question that is not covered in this section then a discovery call can resolve your queries before we begin.

I would love to help everyone but due to demand, it’s not always possible to see every person that applies, therefore I select the clients that I know will benefit most. This call assures you that you will only be offered an appointment if I feel certain I can help you.

IS FACE TO FACE BETTER THAN ONLINE?

I am a testament to the success of online hypnotherapy. I have received and delivered my own personal RTT™, Hypnotherapy and HeartHealing™ sessions via Zoom with phenomenal results.

In most case, from the comfort of your own home, clients feel safer and less anxious. Your eyes will be closed for the entire session.

If you book an online session, all you’ll need is a quiet place to do the session without interruptions, and somewhere comfortable to sit.

DOES IT WORK?

Yes. Hypnosis, Rapid Transformational Therapy™ and HeartHealing™ have worked & continue to work for thousands of people just like you, no matter the issue. It’s simple, proven and rapidly effective.

Client results speak for themselves. We delve to the root cause of beliefs and emotions and resolve them. We are not wasting time talking about what your conscious mind thinks may be the cause. Your subconscious mind already has the answers.

WHAT IF I CAN’T BE HYPNOTISED?

You can. Everyone can. As long as you WANT to enter hypnosis, you will. It’s an easy, enjoyable and thoroughly relaxing process.

WILL I BE UNDER YOUR POWER DURING HYPNOSIS?

No. You are in charge. You cannot be made to do anything and you cannot be taken into hypnosis against your will. 

WILL I BE ASLEEP?

No. You are awake and alert, aware of everything that is happening throughout the session. You don’t actually go to sleep. You are fully aware and in control. It’s a deep meditative state.

HOW WILL I FEEL DURING & AFTER?

During your session, you will feel, relaxed & comfortable. Hypnosis is a natural state that you experience in your day to day life so it won’t feel unfamiliar.

Everyone is different & depending on how deeply you work, you might leave the session bouncing out of your skin with excitement or you may feel a sense of reflection or wonder. You may continue to discover even more about yourself & your programming post session. Whether you feel excited or reflective, you will always leave with a sense of understanding, freedom & empowerment.

AM I ASSURED OF CONFIDENTIALITY?

Absolutely. All clients are assured of confidentiality about any disclosed material, in accordance with professional codes of ethics. I do not contact other practitioners or doctors who the client may also be seeing, without the client’s permission. I destroy inactive files after three years in order to assure clients total confidentiality.

WHAT IF I NEED OR WANT ANOTHER PACKAGE?

A Mindset Success Package is designed to give you a powerful breakthrough and create big changes in your life.   Results are profound and some clients find that as they up-level they are ready to address other areas in their life.

You are most welcome to purchase multiple packages however please allow a minimum of 30 days between each package.

WHEN WILL I START TO SEE CHANGE?

Clients have reported experiencing 3 types of change.

Immediate change:  You feel a massive shift right away – immediate change in your physiology, thoughts and behaviors right in the session.
Incremental change: You see consistent shifts every day, or over time.
Retroactive: You don’t see the shifts right away and then one day you suddenly look back and see all of the things that are different in your life.

Each person is unique and responds differently.   (You may experience a combination of these various kinds of results.  All are extremely beneficial, and what they have in common is that you think about life in a way that allows you to be more positive, productive, and powerful.)

DO YOU DO REGRESSION?

Yes. Regression is an invaluable way to discover the source of an issue. You will not re-experience anything, you will simply observe events or experiences you have had in your past. What you see may make you sad or joyful but either way you will feel completely safe as you observe.

Design Services

ARE YOUR WEBSITE DESIGNS EXCLUSIVE?

Yes, I build all sites from the ground up.  During your intake process you will be asked to provide examples of your likes and dislikes as inspiration and your site will be built to your specifications.

ARE YOUR DESIGNS RESPONSIVE?

Absolutely, you will be able to enjoy your site on any phone, tablet desktop or laptop. Responsive design means that each page will be formatted for the best user experience regardless of the device that they are viewing it from. 

DO YOU OFFER WEBSITE HOSTING?

No, we do not host your website. We highly recommend Siteground for website hosting.

WHAT IF I NEED MORE PAGES?

You can have unlimited pages in your website design.  Our design price includes up to 5 pages as standard, additional pages can be added and will be invoiced separately.

DO YOU PROVIDE THE COPY AND GRAPHICS?

You are responsible for supplying your website copy and graphics/images.  If you are not confident to do this yourself we have an excellent copywriting team that can support you. This service will be invoiced separately.

In addition to your own personal graphics you may with to include some stock images. We ask you to provide all images prior to design.  If you would like us to source additional images this can be arranged and will be invoiced separately.

WHAT FILE FORMATS DO I GET WITH  YOUR LOGO DESIGNS?

All logo designs are provided in PNG and SVG file formats with a PDF detailing your brand style.

WHAT IS THE REFUND POLICY?

All design services are completely bespoke and are therefore made to your specific requirements. Due to the nature of digital products all sales are final. We do not accept returns, refunds or exchanges. 

Technical Services

IS THE SUBSCRIPTION TO MY CHOSEN SYSTEM INCLUDED?

No, we offer technical setup services to your chosen CRM or Email platform, you are responsible for all subscriptions and renewals to your chosen service.

We have affiliate discounts to the following services that you can take advantage of : 17hats, Dubsado, Mailerlite.

DO YOU OFFER ONGOING TECHNICAL SUPPORT?

Please contact your service provider directly if you are experiencing any technical difficulties.  As these are 3rd party services we are unable to offer specific technical support.

Can I CHANGE OR EDIT MY TEMPLATES?

Absolutely, all templates can be tweaked or changed to better represent you and your unique brand. Our templates are proven to be highly effective however we encourage you to make them your own! After all, no-one does you better than you! 

WHAT IS THE REFUND POLICY?

All technical services are completely bespoke and are therefore completed to your specific requirements. Due to the nature of digital products all sales are final. We do not accept returns, refunds or exchanges.